Importance of Technology in the Tourism industry. Technological Advances in Tourism Technological advances are making significant changes to the tourism industry (Revfine, n.d.) (Hooijdonk, 2019): AI powered Chatbots are being used as part of customer support; these are able to provide customers with answers to commonly asked questions on a 24/7 basis. These are used […]
Hotel Management
F & B Services: Table Service rules in the hotel industry
Table setup and Service rules in the hotel industry. Handling Cutlery, Glassware and Setting the Table When setting cutlery and glassware be mindful that you do not leave fingerprints. Use napkins or cloths to prevent fingerprints from forming. Glassware is always placed to the right of the guest, regardless of service style. All glassware and […]
Founding Fathers of the Hotel Industry
Cornelius Van Horne He started the hotel company “Canadian Pacific Hotels (CPH)”, a division of the Canadian Pacific Railway (CPR). Mount Stephen House located in the wilds of the Canadian Rocky Mountains was the first-ever CPH property in 1886, but it was more of a dining stop initially. Fairmont Banff Springs was the first of […]
Impact of Terrorism on Tourism
This is a research report on how Terrorism impacts Tourism. Causes of terrorism and impact on Tourism If you are planning holidays at a particular destination, would you still consider that destination if there has been a terrorism activity? Would you consider a destination for travel if it is continuously affected by terrorism? However, the […]
Travel & Tourism Management (Notes and Case Studies)
For several countries in the world, Tourism significantly impacts the local economy, there exists a positive relationship between economic development and the number of tourists that come to India, creating lots of jobs and earning substantial revenue. Every year, millions of people travel, either within the country or go off to foreign locations for their […]
Hotel Management: Case Studies
Start your career with the top hotel management institutes in Mumbai / India, these colleges have been the choice of thousands of successful hospitality professionals for years. Tourism is growing rapidly that offers many exciting careers in today’s upcoming field. The top hotel management colleges provide enhanced and quality education to the budding managers and […]
The Ordinary Heroes of the Taj Hotel: Amazing Case Study
Not many in India have perhaps come across this case study, but its amazing. Do see the video…around 18 minutes. Taj terror attack has become a massive psychology case study in Harvard. Not ONE Taj employee abandoned the hotel and ran right through the attack. They helped guests escape and many died . 1100 guests, […]